anugerahtoto Privacy Policy

This page describes what we collect when you use anugerahtoto and how we keep that data protected. We take your privacy seriously and operate under a strict data-handling framework aligned with Indonesian regulations and international standards. Our commitment is to be transparent about our practices so you understand exactly what happens to your information on our platform.

We collect personal data only when necessary to deliver our service — account setup, payment processing, account verification, and customer support. We do not share your information with third parties for marketing purposes, and we do not sell your data. Our servers and payment processors operate under contractual data-protection agreements.

Our policy covers account holders across Indonesia, including users in Jakarta, Surabaya, Bandung, Medan, and Semarang. If you have questions about how we handle your data, our support team is available during business hours via email and in-app messaging in multiple languages.

What We Collect on anugerahtoto

We collect the following categories of data when you create an account and use our platform:

• Identity information: Your name, date of birth, and national ID number (collected during KYC verification).
• Contact details: Email address and phone number for account recovery and notifications.
• Payment data: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction confirmations and account-holder verification from the payment processor.
• Account activity: Your login history, game selections, deposit and withdrawal records, and tournament participation on our platform.
• Device and browser data: Your IP address, device type, operating system, and browser type for security and fraud detection.
• Cookies and tracking: We use session cookies to keep you logged in and analytics cookies to measure how users interact with anugerahtoto.

How We Use Your Data

We process your data only for legitimate purposes tied to delivering anugerahtoto:

• Account management: We use your name and email to create your account, reset your password, and communicate service updates.
• Payment processing: Payment data is passed directly to our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and is not stored on our servers beyond what is necessary for transaction records.
• Fraud prevention: We analyse your device, IP address, and login patterns to detect unauthorised access and prevent account compromise.
• Tournament and event management: We track your participation in daily and weekly tournaments on anugerahtoto to determine eligibility and deliver any applicable rewards.
• Customer support: When you contact our support team, we store your message history so our multilingual staff can assist you effectively during business hours.

Third-Party Data Processors

Our anugerahtoto platform relies on specialised service providers to deliver our platform safely. These processors are bound by strict data-protection contracts and include:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) receive only the minimum data needed to process your transaction.
• Cloud hosting provider: Our servers may sit outside your jurisdiction (e.g. in Singapore or Malaysia) for redundancy and speed. Your data is encrypted in transit and at rest.
• Analytics provider: We use anonymised traffic data to measure site performance and user experience. We do not sell this data.
• Email and SMS service: We use a third-party vendor to send account notifications and password resets. They do not retain your email or phone number beyond delivery.

Your Rights on anugerahtoto

You have the right to access, correct, or request deletion of your personal data held by anugerahtoto. To exercise any of these rights, email our support team during business hours (response window: one to three business days).

If you wish to close your account, we will delete or anonymise your personal data within thirty days, except where we are required by law to retain it (e.g. for anti-money-laundering compliance). Your transaction history may remain in encrypted form for audit purposes.

You can opt out of analytics cookies via your browser settings, though some functionality on anugerahtoto may be affected. You cannot opt out of essential cookies (e.g. session cookies that keep you logged in).

Cookies and Tracking on anugerahtoto

We use cookies to enhance your experience and protect your account. Session cookies expire when you close your browser. Persistent cookies remain for up to one year and help us recognise you on your next visit to anugerahtoto.

Analytics cookies collect anonymised data about how you navigate our platform — which games you view, which payment methods you use most, how long you stay in each section. This helps us improve anugerahtoto for all users. You can disable analytics cookies in your browser; we will not track your behaviour if you do.

Third-party cookies (e.g. from advertising networks or social media) are not set by anugerahtoto and are controlled by those platforms. Review their privacy policies for details on how they use your data.

Data Retention Policy

We keep your personal data only as long as you hold an account with anugerahtoto or as required by law. Account holders' transaction history is retained for seven years to comply with Indonesian financial regulations. If your account is inactive for two years, we may anonymise your data, though you can contact our support team to reactivate it.

Payment records are stored for three to seven years depending on the payment method and processor requirements. KYC documents (ID scans, proofs of address) are encrypted and kept separately from your account profile for added security.

If you delete your account, all personal data associated with it is removed within thirty days, except transaction logs required for compliance. We will not retain your cookies or device identifiers after account closure.

Contact Our Support Team

If you have questions about this policy or wish to exercise your data rights, our multilingual support team is available during business hours. We respond to privacy inquiries within one to three business days. Email us or use the in-app messaging feature on anugerahtoto to reach us in English, Indonesian, or other supported languages.

This privacy policy is effective as of the date shown on our Terms page. We may update this policy to reflect changes in our practices or Indonesian data-protection law. We will notify you of significant changes by email or in-app notice.